warranty

We can only process warranty claims for Peirhw products purchased at  www.peirhwoutdoor.com. If you have purchased your product from another Peirhw distributor, please contact them directly. 

After reading our warranty policy, if you think you need a warranty, please send the following information to our corporate email address.

Warranty

How do I file a warranty claim? What do I need? 

1. Proof of purchase (order number and email) 
2. Pictures of the product presenting the quality issue(s)
3. Picture of the product label that’s attached to the item (with the barcode visible)

Peirhw reserves the right to reject the warranty claim if the above requested information is incomplete or illegible. If the defective product meets our warranty criteria and is returned within the warranty period, Peirhw undertakes to repair or replace. 

Do I have to return the damaged item?

Contact our support team first by sending an email to support@peirhw.com or online chat.

We kindly ask you to wait for confirmation from our Support team before proceeding with the shipping.  Failure to return damaged items may result in your warranty claim being declined. 

My product was damaged on arrival

We're sorry that your item arrived damaged. 

What does a material, component, and workmanship defect mean?

Materials and components refer to fabrics,guylines,ground pegs, etc. Workmanship refers to seams and construction.

How will they cover it?

For inflatable tents & portable air conditioner only , we will either repair or replace the product with gear in the same or better condition.  Customers may receive a pre-owned replacement that has been inspected and cleared to be fully functional. 

For how long is the warranty? 

We build our products to last over extended periods of use, but inevitably everything does eventually wear out. So, when your product wears out as all things do, you’ll know you’ve gotten the most out of your gear and your experience.

The products eligible for the warranty are covered to the original owner for 1 years since the date of purchase. The warranty can be another one if specified in a campaign. 

It is understood that the products are in accordance with the contract provided if:

• they fit to the description made by Peirhw and possess the qualities that we have presented on this website;
• they are suitable for the uses to which the products are ordinarily destined.
• products of the same type and present the usual quality and benefits of a product of the same type that are reasonably expected.

In this sense, if any of the products does not comply with the foregoing, you should contact our customer service department, through any of the means of communication provided on this website.

The legal guarantee covers defects that are presumed to exist at the time of delivery and that manifest themselves within a period of one year. However, any breakdown that occurs within 3 months will be presumed to exist at the time of delivery. Peirhw undertakes to repair, or replace the defective product.

After 3 months, Peirhw will ask you to prove that the quality defect existed when the product was delivered. For Peirhw to accept that in fact there is a quality defect, the customer must prove that:

• the product does not match the product description;
• it has different characteristics than the model advertised or shown to the customer, (iii) not fit for purpose;
• not showing normal quality and performance for products of the same type,
• not manufactured properly.

What does it not cover?

It does not cover normal wear and tear, accidental damage, malfunction or damage caused by unsuitable use or carelessness, consumable material, and defects due to loss, fire, water or natural disasters, cosmetic blemishes, scratches, stains, or wear & tear. Failures or breakages due to misuse (such as transportation of unusual items), neglect, intentional damage, extreme temperatures, acids, water, UV degradation, improper care, etc, 

There are a few factors that determine the end of “product life”, including the following:

(1) Fabric—if the fabric is discolored, degraded, de-laminated or deteriorated, we may determine this to be end of “product life”’;

(2) If a major component fails due to extended use (such as guylines,ground pegs or zipper) we may deem the product to have met its full life cycle

If it breaks, does this apply to the warranty? 

If it breaks because of our fault, yes, if it breaks because of normal wear or damage for external consequences, we won’t be able to cover the warranty. 

Can I ask for a return? 

No. The warranty means we will exchange the product for a new one, or repair the damage. 

Can I give the warranty to a third party? 

Peirhw products are warranted to the original owner or to the person who has received a Peirhw branded product as a gift, against manufacturing defects in materials and workmanship, except for certain exclusions identified below:
Other questions you may have:

• We do not offer more than 2 claims per product.
• We do not offer refunds on items qualifying for warranty coverage.
• Each itemmust be returned to the warehouse within 15 business days of claim date.
• Peirhwwill cover any repairs/replacement costs, except all shipping costs, if the item meets warranty requirements.